Contact Us

At Restora, we want your experience to remain simple and straightforward from the moment you browse our collection to the moment your order arrives.

If you have a question about a product, an existing order, shipping, returns, refunds, or general store information, our customer support team is available to assist you.

Customer Support

For general questions and customer service inquiries, please contact us by email:

Email: support@restora.sbs

You may also reach us by phone:

Phone: +1 (604) 740-7486

To help us assist you efficiently with an existing purchase, please include your order number and the email address used when placing the order.

If your inquiry concerns a damaged, incorrect, or defective item, including clear photographs of the product and packaging where appropriate can help us review the issue more efficiently.

Mailing Address

Restora
19-2756 Greenwood Rd
Nelson, British Columbia V1L 6L2
Canada

Please contact our customer support team before sending a return to this address. Products returned without following the applicable return instructions may experience processing delays.

Order Support

If you recently placed an order and need assistance, contact us as soon as possible. While we cannot guarantee that an order can be changed or cancelled once processing has begun, we will review your request and assist where reasonably possible.

For delivery-related questions, please provide your order number so that we can locate the relevant order information.

Returns & Refunds

Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy. If you would like to request a return or refund, please email support@restora.sbs before returning the item.

Shipping

Restora offers free worldwide shipping. Estimated delivery is generally 7–14 days, although actual delivery times may vary depending on destination, customs procedures, carrier operations, holidays, weather, or other circumstances outside our reasonable control.

We appreciate every customer who chooses Restora and will do our best to provide clear, helpful assistance whenever you contact us.