Shipping policy

At Restora, we work to make delivery clear and convenient for customers wherever they are located. This Shipping Policy explains our shipping charges, estimated delivery periods, order processing, tracking, customs, and other delivery-related information.

1. Free Worldwide Shipping

Restora provides free standard shipping worldwide on eligible orders placed through Restora.sbs.

There is no minimum purchase amount required for our standard free shipping unless a different condition is clearly displayed at checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is generally:

7–14 days

This is an estimated delivery period rather than a guaranteed arrival date. Actual delivery times may vary according to destination, carrier operations, customs procedures, public holidays, weather conditions, local delivery networks, and other circumstances outside our reasonable control.

3. Order Processing

Orders require processing before shipment.

Processing includes payment verification, order preparation, packaging, and handoff to the appropriate shipping service. Processing time may be separate from the estimated transit period shown above.

Customers will receive available shipping or tracking information after the order has been prepared and dispatched.

4. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment update after dispatch.

Tracking information may require some time to become active after the shipping carrier receives the parcel.

If your tracking information does not update for an extended period, please contact support@restora.sbs with your order number.

5. International Orders

Because Restora ships worldwide, international orders may pass through customs or local import procedures.

Customs processing may occasionally extend delivery times. Import taxes, customs duties, or other governmental charges may also apply depending on the destination country.

Where such charges are not collected during checkout, they may be assessed separately by the relevant local authority or carrier. Customers are responsible for such charges where required by applicable law.

6. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before completing checkout.

If you discover an error in your address after placing an order, contact us as quickly as possible. We will attempt to update the information where possible, but we cannot guarantee changes after fulfillment or shipment has begun.

Additional shipping costs resulting from an incorrect or incomplete address may apply where permitted by law.

7. Delayed Orders

Most orders should arrive within the estimated timeframe, but delays can occasionally occur.

If your shipment appears significantly delayed, contact our support team. We will review the tracking information available to us and assist with determining the appropriate next steps.

8. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us.

We may investigate the shipment with the applicable carrier before determining the appropriate resolution.

9. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members, building management, neighbors where appropriate, or the relevant carrier.

If the package remains missing, contact us and provide your order details so we can review the situation.