Contact information

This page provides the official customer contact information for Restora and is intended to give customers a clear point of contact for questions regarding our store, products, purchases, shipping, returns, and other customer service matters.

Customer Service

For most inquiries, email is the most convenient way to contact our team.

Email: support@restora.sbs

When contacting us about an existing order, please include your order number whenever possible. This helps us locate your purchase and provide relevant assistance more efficiently.

Telephone

Customers may also contact Restora at:

Phone: +1 (604) 740-7486

Business Mailing Address

Our listed business contact address is:

Restora
19-2756 Greenwood Rd
Nelson, British Columbia V1L 6L2
Canada

If you need to return a product, please contact our customer service team before sending the item. The appropriate return procedure may depend on the product, destination, and circumstances of the return.

Sending a package without receiving return instructions may result in processing delays.

Order Questions

For questions regarding an existing order, please provide:

Your order number.
The email address associated with the purchase.
A brief description of your question or issue.
Relevant photographs if your inquiry concerns a damaged, defective, or incorrect product.

Returns and Refunds

Restora provides a 30-day return and refund period for eligible purchases.

Return requests should be submitted to support@restora.sbs within the applicable return period. Additional conditions and procedures are described in our Return & Refund Policy.