Refund policy

At Restora, we want you to feel comfortable when purchasing from our store. This Return & Refund Policy explains the conditions and procedures that apply when you wish to return an eligible product or request a refund.

1. 30-Day Return Period

We offer eligible customers a 30-day return period. The 30-day period begins on the date your order is delivered.

To request a return, please contact us at support@restora.sbs within 30 days of receiving your order.

Returns requested after the applicable return period may not be accepted except where otherwise required by applicable consumer law.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within the applicable 30-day period.
Be in substantially the same condition in which it was received.
Include its original packaging and accessories where reasonably possible.
Not show signs of misuse, intentional damage, or excessive wear.
Be accompanied by proof of purchase or sufficient order information.

Please contact us before returning any product. Our support team will review your request and provide applicable return instructions.

3. Free Returns

Restora offers free returns for eligible purchases within the 30-day return period.

Where your return is approved under this policy, our team will provide instructions regarding the applicable return process. Please do not send products back without first contacting us, as unauthorized returns may be delayed or may not be identifiable.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact support@restora.sbs as soon as reasonably possible. Please provide your order number, a description of the issue, and photographs when appropriate.

We will review the information and determine an appropriate solution, which may include a replacement, refund, or another remedy where applicable.

5. Non-Returnable Items

Certain products may not be eligible for return where required for hygiene, safety, personalization, or other legitimate reasons. Products that have been materially altered, intentionally damaged, or misused after delivery may also be excluded.

Any applicable product-specific restrictions will be communicated where appropriate.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

6. Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we may process an approved refund promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account. These processing times are controlled by the relevant financial institution.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@restora.sbs.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. In that situation, you may request a return after receiving the order, subject to this policy.

8. Exchanges

If you would like a different product, color, pattern, or variation, please contact our support team. Depending on availability and the circumstances of your request, we may provide exchange instructions or ask you to return the original product and place a new order.

9. Missing Refunds

If we have confirmed that a refund has been processed but you have not yet received it, please first check with your bank, credit card company, or payment provider.

If the expected processing period has passed and the refund is still unavailable, contact us and we will review the transaction information available to us.

10. Consumer Rights

This policy is intended to provide a clear store-level return process and does not replace statutory consumer rights that may apply in your jurisdiction.